Training

Many people think that good communications skills are a matter of being “nice people” or having a “good attitude.” But our training methodology takes a completely different approach - one that delivers measurable, proven results.
 
Our programs don’t focus on attitude or personality. Instead, we deliver high-intensity, interactive workshops based on the performance psychology behind effective communication:
 
Our flagship Great Customer Connections program teaches your front line the mechanics of how to manage any customer transaction successfully – particularly in critical situations.
Based on our #1 customer service bestseller of the same name, ourWhat to Say to a Porcupine program takes a fun, creative look at customer service for general audiences and corporate speaking engagements.
Our latest program How to Tell Anyone Anything: The Power of Strength-Based Feedback, teaches supervisors how to effectively communicate and coach in any situation, with increased employee buy-in.
Our Work with Me program is an intensive teamwork experience, based on modern personality psychology, that helps everyone learn how to work together—and have fun doing it.
Our Communicating Vision and Values workshop helps managers and leaders define and communicate the cultural values that breed self-sustaining performance, high morale and low turnover.
 
Our bootcamp-style approach is fun, intensive, and it really works! Our sessions involve exercises, role-playing, reference materials, and above all a new way of looking at you and your clients. And its success has now become part of the fabric of today’s business practices, based around our own nationally-published books from leading business publishers.
 
These programs will change the way you work. They will create measurable improvements in your service quality, teamwork and performance. And they will deliver bottom-line results. Guaranteed.