Text Box: Excellent performance and service quality is not just an “attitude” - it is a process that is driven by how you and your team communicate with and coach each other. Our experience shows that organizations who learn best practices in how to communicate skills reap immediate benefits far in excess of their investment. Our three core communications skills programs are designed to fundamentally change the way that you and your team members interact with each other, develop skills that last a lifetime, and create permanent changes in morale, teamwork and performance. How to Tell Anyone Anything: The Power of Strength-Based Feedback How to Tell Anyone Anything is an exciting new program, based on a forthcoming nationally published book, that will change the way you and your team communicate with each other. Based on principles of strength-based psychology, this program teaches you a positive, blame-free way to handle your most difficult interpersonal situations with people, like: Dealing with personality conflicts Addressing performance problems Bringing up sensitive personal issues like hygiene or work habits Defusing crisis situations Handling toxic bosses and co-workers Getting more help out of other people Motivating people to give their best every day Using a simple, step-by-step process, you will learn a structured approach for making these and other feedback dialogues painless and productive—without getting people defensive! In the process, you will learn skills that will make you and your team stand out as confident leaders in any situation. Strength-Based Coaching for Supervisors For supervisors, our Strength-Based Coaching program takes these skills one step further, and teaches you how to coach people in a positive, constructive, blame-free environment that becomes the key to continuous performance improvement. This program gives your supervisory team the communications skills that helps them develop committed, motivated employees, who in turn gain life skills that serve them inside and outside the workplace. Work with Me: A New Approach to Teamwork For your team, the Work with Me program is an intensive teamwork experience that teaches everyone how to communicate with each other in an atmosphere of mutual respect and understanding. Does your team pull together in workplace situations, or do they suffer from cliques, infighting, or performance problems? Even the best teams can learn to communicate better, and this groundbreaking workshop, based on well-researched principles of personality psychology, will help each of your team members see each other in a new light that respects each person’s individual talents. Using team interaction, scenario-based exercises, and even a little friendly competition, Work with Me is one of the most enjoyable half day sessions your team can spend together—and when they come out, they will never look at communicating with each other quite the same way again! And when they come back to the workplace, the benefits to both your customers and each other will be real and tangible. Each of these programs help you and your team develop interpersonal and leadership skills that will last a lifetime, while serving as the key to substantially improving your business performance, morale and turnover. For more information or a personal consultation, contact us today.

Communications skills programs