Our Blog

Did you know that, in addition to being a public speaker and trainer, Point of Contact Group founder Rich Gallagher is a prolific writer and author?...

The Customer Service Survival Kit, the latest book by Point of Contact Group founder Rich Gallagher, launched on March 27 as a #1 customer service bestseller...

The national launch for Rich Gallagher's new book The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Service Situations will take place...

Announcing a new book, The Consummate Communicator, based on Point of Contact Group founder Rich Gallagher's popular communications skills blog - now available on Amazon.com and...

  Author and Point of Contact Group founder Rich Gallagher loves worst-case customer situations. Why? Because learning...