Programs
Click the links below to learn more about our individual training programs, or contact us for more information!-
The Customer Service Survival Kit
Excellent customer service is much more than having a "good attitude" - it is a set of professional skills that you can learn,... -
What to Say to a Porcupine
Based on an international bestseller, this engaging, interactive program or keynote will teach you techniques used by world-class firms to become supremely confident... -
Strength-Based Coaching
Do people on your team struggle with how to coach people or give them feedback, particularly in sensitive situations such as performance problems,... -
Work With Me: A Teambuilding Workshop
Even the best teams can develop obstacles and communications problems in the workplace – particularly when people are talented and dedicated to their... -
Communicating Vision and Values
This leadership workshop/retreat examines how to share the values that drive success. The performance of an organization is much more than the sum... -
Telephone and E-mail Skills
This program teaches you mechanics of providing professional customer service in all of its touch points, including telephone and e-mail transactions. In this program,... -
How to Tell Anyone Anything
A groundbreaking new approach for how to handle difficult workplace conversations, using the latest principles from strength-based psychology, to teach you techniques top coaches,... -
Corporate consulting
Point of Contact Group offers custom consulting projects designed to help entire organizations succeed by changing the way they communicate. Some of our projects... -
Keynote speaking programs
Founder Rich Gallagher delivers a wide range of corporate and conference keynote speeches on workplace communications skills. Any of his books or Point...
