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The Customer Service Survival Kit
Excellent customer service is much more than having a "good attitude" - it is a set of professional skills that you can learn,...
What to Say to a Porcupine
Based on an international bestseller, this engaging, interactive program or keynote will teach you techniques used by world-class firms to become supremely confident...
Do people on your team struggle with how to coach people or give them feedback, particularly in sensitive situations such as performance problems,...
Work With Me: A Teambuilding Workshop
Even the best teams can develop obstacles and communications problems in the workplace – particularly when people are talented and dedicated to their...
Communicating Vision and Values
This leadership workshop/retreat examines how to share the values that drive success. The performance of an organization is much more than the sum...
Telephone and E-mail Skills
This program teaches you mechanics of providing professional customer service in all of its touch points, including telephone and e-mail transactions. In this program,...
How to Tell Anyone Anything
A groundbreaking new approach for how to handle difficult workplace conversations, using the latest principles from strength-based psychology, to teach you techniques top coaches,...
Point of Contact Group offers custom consulting projects designed to help entire organizations succeed by changing the way they communicate. Some of our projects...
Keynote speaking programs
Founder Rich Gallagher delivers a wide range of corporate and conference keynote speeches on workplace communications skills. Any of his books or Point...