“A wide chasm separates those who avoid difficult conversations and those who can handle them. Rich Gallagher draws on years of experience and research to give simple, effective steps to get from “here” to “there.”

Phil Verghis, CEO, The Verghis Group

“(Point of Contact Group founder) Rich Gallagher is a customer service rock star!”

Prof. Susan Stafford, Chair Hotel & Restaurant Management, SUNY TC3

“Your work has literally transformed how we at Colgate University have been working with parents, students, and others–and now some of our staff who were struggling have become stars.”

Dr. Adam Weinberg, Former Dean of the College, Colgate University