Who We Are
Point of Contact Group is a unique training and development firm that will change the way you communicate with customers and each other. We teach people how to handle their very worst situations - and how to create great outcomes in any situation!
Our unique skills-based approach has taught over 25,000 people a brand new way to communicate, from the Fortune 500 to the Ivy League. Founded by a bestselling author, former customer service executive and practicing therapist with a track record of "turning around" customer contact operations, our programs will change your morale, turnover, customer satisfaction ... and your bottom line.Read More
The Customer Service Survival Kit, the latest book by Point of Contact Group founder Rich Gallagher, launched on March 27...
The national launch for Rich Gallagher’s new book The Customer Service Survival Kit: What to Say to Defuse Even the Worst...
Announcing a new book, The Consummate Communicator, based on Point of Contact Group founder Rich Gallagher’s popular communications skills blog...
Good communications doesn't mean being nicer, smarter, or stronger. It just means learning new skills that most people need to be taught. Join our free mailing list and keep learning!