New book hits #1 in customer service

The Customer Service Survival Kit, the latest book by Point of Contact Group founder Rich Gallagher, launched on March 27 as a #1 customer service bestseller on It also reached the top 3 in the communications skills and sales and selling categories, and has continued to sell strongly since its launch week. It is published by leading business publisher AMACOM Books in the USA, and also distributed worldwide by McGraw-Hill.

A wide range of free gifts is still available for a limited time when you purchase The Customer Service Survival Kit. Visit the book’s website at and click on the “Launch Gifts” link for more details. Thank you everyone for your support!

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