1st category

The Customer Service Survival Kit
Excellent customer service is much more than having a "good attitude" - it is a set of professional skills that you can learn,...
Strength-Based Coaching
Do people on your team struggle with how to coach people or give them feedback, particularly in sensitive situations such as performance problems,...
Telephone and E-mail Skills
This program teaches you mechanics of providing professional customer service in all of its touch points, including telephone and e-mail transactions. In this program,...
Corporate consulting
Point of Contact Group offers custom consulting projects designed to help entire organizations succeed by changing the way they communicate. Some of our projects...