Programs (1)
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The Customer Service Survival Kit
Excellent customer service is much more than having a “good attitude” – it is a set of professional skills that you can learn, and practice, that benefit both your career and your personal life. Using extensive role-playing and team exercises, our flagship customer skills program teaches you how to become supremely confident in any customer situation, and gain interpersonal and leadership skills that last a lifetime.
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What to Say to a Porcupine
Based on an international bestseller, this engaging, interactive program or keynote will teach you techniques used by world-class firms to become supremely confident in any customer situation, and gain interpersonal and leadership skills that last a lifetime.
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Strength-Based Coaching
Do people on your team struggle with how to coach people or give them feedback, particularly in sensitive situations such as performance problems, hygiene, or attitude issues? With the help of a new training program, based on the nationally popular book How to Tell Anyone Anything, you and your team can learn the secrets of strength-based feedback—a proven, criticism-free way to communicate with people in ways that create real behavior and performance change, without getting people defensive.
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Work With Me: A Teambuilding Workshop
Even the best teams can develop obstacles and communications problems in the workplace – particularly when people are talented and dedicated to their jobs. Based on key concepts from personality psychology, the Work With Me program is an interactive, team-based program designed to eliminate roadblocks in effective communication and teamwork.
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Communicating Vision and Values
Communicating Vision and Values is a retreat-style program that explores the cultures that drive self-sustaining service quality and performance, and your role as a leader in building and communicating this culture in your own work environment.
