Do people on your team struggle with how to coach people or give them feedback, particularly in sensitive situations such as performance problems, hygiene, or attitude issues?
With the help of a new training program, based on the nationally popular book How to Tell Anyone Anything, you and your team can learn the secrets of strength-based feedback—a proven, criticism-free way to communicate with people in ways that create real behavior and performance change, without getting people defensive.
These techniques will help people at every level of the workplace – ranging from front-line teams to supervisors – learn to effectively influence and coach other people, while building lifelong interpersonal and leadership skills. In this program, you will learn:
• Why typical “deficit-based” feedback doesn’t work
• The C.A.N.D.I.D. approach – a six-step process that addresses issues head-on without getting people defensive
• The first 30 seconds: Creating a neutral opening that gets you in dialogue
• Asking effective questions that engage the other person
• Taking the emotion out of difficult messages
• Finding the hidden incentive in any situation
• You don’t say: Phrases that never work
• Why a fully strength-based approach changes the outcome of any situation
Based on principles of strength-based psychology, and proven in real-life workplaces of all sizes, this book will fundamentally change the way you look at your most sensitive discussions. It takes an approach that is now sweeping fields ranging from psychotherapy to crisis management, and boils it down into a simple, step-by-step process that will transform your workplace. Taught by nationally-known communications skills expert Rich Gallagher, this program is available as a speaking engagement as well as half-day and full-day training programs.
Available as a keynote, breakout session, or workshop