About Us

We change the way people communicate. With customers. With employees. With each other. With a unique, evidence-based training approach that consistently delivers results.

Our client list includes many of the world's top service leaders and educational institutions. Over 10,000 people worldwide have gained a competitive advantage from our programs. And our bestselling books have fundamentally changed the dialogue about how we communicate in the workplace.

Do you want to start seeing dramatic, measurable changes in customer satisfaction levels, morale, turnover, and profitability? Contact us today and let us transform your workplace.
Our approach
Public seminars
Case studies
Learn more about our unique training approach, our clients, and our bestselling books on communications skills.
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Live, open-enrollment training programs in the Northeastern United States.
Discover how we change outcomes for real workplaces like yours.